Four Types of Customer Experiences for Competitive Advantage

Want to improve your customers’ experience? Try these connected strategies. What’s the secret to a winning business model and long-term competitive advantage? It’s not just about technology, products and services. Your customer experience may just be the ultimate competitive advantage. Strategy and innovation experts Nicolaj Siggelkow and Christian Terwiesch just published a new book called Connected Strategy: Building Continuous…

Forget Your Business Plan. Create a Strategy Map.

Strategic plans become outdated the moment they’re created. Instead, create a one-page strategy map. Having run the internal strategy consulting group at HP, and then consulting to both startups and big companies like Disney, Visa, Colgate, Medtronic and others, I’ve created hundreds of strategic plans. Business strategy used to be a clear and methodical process. No more. Today’s discontinuous technologies and…

Create a Culture of Innovation with the 10 Laws of Trust

Trust is the currency of business success. Here’s how to build it into your corporate culture. Leading organizational change to create a corporate culture that delivers continuous innovation is one of today’s most strategic business imperatives. But how do you do that? We’ve seen what happens to companies when customers lose trust in their brands – just think Target (data breach),…

Amazon’s Success Boils Down to Six Building Blocks

Replicate Amazon’s secret formula for winning big in the digital age Having run strategy and leadership development programs across the Fortune 1000 for over the past 25 years, I’ve seen lots of business models. As I highlighted in a prior article on The Future of Seamless Shopping, nothing currently parallels Amazon when it comes to innovation. Amazon’s management system is designed…

The Future of Smart Cities

Our communities are getting really smart. Here’s what to expect. I’m sitting here in a large convention center in Los Angeles about to deliver the closing keynote at the Southern California Public Power Authority annual conference. It’s basically a gathering of the top municipal utilities in Southern California that serve more than 5 million people and deliver…

How Big Companies and Startups Use “Co-Creation” to Innovate

The latest research says “co-creation” is an untapped opportunity for innovation. Here’s how to do it. When I ran the internal strategy consulting group at HP, we constantly asked ourselves, “how can we get our $40 billion global behemoth operating more like a startup?”  That’s because like most big companies, we struggled with risk-taking and moving fast. Startups…

Silicon Valley’s Next Target: Disrupt the Construction and Real Estate Industries

‘Construction Tech’ and ‘Real Estate Tech’ are the next greenfield market spaces. Every industry, every company, and every leader must recognize one simple fact: every product, service, process, and business model will be disrupted–it’s just a matter of time. Companies that think they’re immune to the trends and technologies upending every industry on the planet risk…