Quiet Quitting Isn’t the Problem. Your Business Strategy May Be.

When it comes to “quiet quitting,” the bigger issue may be a lack of purpose and meaning in your company and culture. The term “quiet quitting” recently exploded on social media and in business circles. It describes an approach to work that has you doing the very barest minimum to meet your responsibilities. You don’t go above…

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6 Simple Growth Hacks for Startups

  Building a new business is tough. These strategies will help your startup succeed without a big investment.   As many of my readers know, I usually write about strategy, innovation, and leadership. But recently I’ve been asked a lot about how I helped establish Praxie.com as a destination website for hundreds of best practice…

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Don’t Lose Your Best People. Use the 9-Box Grid to Grow Your Future Talent.

  Keep and develop your best people to create a high-performance culture and competitive advantage.   Hiring good people is tough. Retaining your best talent can be equally challenging. In today’s disruptive world, competitive advantage relies as much on people as it does technology. So, how do you objectively know which people are your all-stars, especially in a bigger…

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Empathy: The Currency of Human Connection—and Innovation.

  Having worked with innovation teams from global companies like Visa, Colgate-Palmolive, Kimberly-Clark, Disney, Medtronic and many others, there’s one consistent success factor when it comes to innovation, no matter what you’re doing: it all starts with the customer. Companies spend oodles of time and money trying to understand customers. They conduct surveys, hire market researchers,…

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Use Leading and Lagging Indicators to Drive Your Business Forward

You get what you measure, so make sure you’re tracking the right things. I’ve seen a lot of organizations create strategies, programs, and projects focused on optimizing operations, streamlining processes, and driving innovation. Leadership teams put lots of energy coming up with the next big thing. But amazingly few teams think about how they’ll measure…

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5 Innovation Lessons from the Backstory of OpenTable.com

In 1998, Chuck Templeton started a company called EasyEats.com. I went to high school with Chuck. We discussed the business plan which included providing recipes, food critic review, and much more. He eventually honed the scope and changed the name to OpenTable. As you probably know, the company would become an icon for what it…

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Use “Calculated Optimism”​ for More Strategic Decisions

Harvard Research Suggests Pessimism Is Bad for Business. Replace pessimism with “calculated optimism” for better decision-making. Research from Harvard University looked at whether people were afraid of various situations or objects, such as being stuck in enclosed places or coming face-to-face with snakes. These same individuals were asked to estimate the number of fatalities each year…

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Use Intuition for Innovation Just Like Apple and Target

‘Unconscious thinking’ helps you analyze data so you make the best decisions. I get asked a lot about how much to rely on data versus gut instinct when innovating the next big thing. I wrote about this extensively in my book Leapfrogging. The answer may surprise you. Disruptive Innovators Use Their Gut Apple never did…

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How to See Your Hidden Assumptions

Successful strategy and innovation are about how fast you can become aware of your assumptions. When it comes to strategy and innovation, success depends on how fast you become aware of your assumptions and then modify them. But it’s a paradox:  You can’t see your most fundamental assumptions until you overcome them. This means that you…

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Work Backward to Drive Innovation Forward

Here’s how Amazon defines the ideal customer experience and then works backward to create it. Everyone wants to uncover the secret to the perfect business model that will unlock their true potential. The best business strategies focus on meeting and exceeding customer needs and expectations. This means envisioning customer problems as well as ideal solutions…

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